Health Information at Hand

Posted by The CareSync Team

Jan 5, 2017 11:15:00 AM

One way to help ensure the best health for you and your family is to get everyone’s medical records and information collected and organized. Having accurate and updated health information on hand can be beneficial in many ways and situations.

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Topics: medical records, doctor's appointments, family health, mHealth, healthy living, patients, health tips, preventive care, CareSync

Yes, We Really Do Take Your Calls at All Hours

Posted by CareSync Nursing Team

Jul 8, 2016 9:00:00 AM

Most of us think of things we need to remember to do or questions we want to ask at the worst possible time. Thankfully, CareSync is always there.

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Topics: share your health stories, medical records, mHealth, patients, Heart of CareSync, CareSync company updates

An Inexpensive Way to Tackle Rising Healthcare Costs

Posted by CareSync Nursing Team

Jun 24, 2016 3:05:19 PM

Today, the average American family pays three times more for healthcare than they did in 2001. With healthcare costs rising faster than the consumer price index, it’s a smart move to put CareSync in your corner.

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Topics: share your health stories, medical records, mHealth, patients, healthcare costs & insurance, Heart of CareSync

Get to Know Care Coordination

Posted by Kaerrie Hall

Jun 2, 2016 4:47:49 PM

If you’ve been hearing a lot about chronic care management, coordinated care, or even your doctor wanting to prescribe one of these for you, there is good reason. Medicare is changing the way they pay doctors, giving them more reasons to focus on quality of service, and paying for health benefits like coordinated care to improve patient health.

This is all really great news for you! Here’s why.

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Topics: chronic care management (CCM), Medicare, CareSync Care Plans, mHealth, care coordination, patients, caregivers, health tips

How a Rare Disease Inspired the Creation of a Patient-Centric Healthcare Solution

Posted by Mark Nalywajko

Apr 14, 2016 11:00:00 AM

One-on-One with Amy Gleason: Part 1

You’ve often heard the phrase: "Necessity is the mother of all invention." That couldn’t be more true for one of CareSync’s Co-Founder, Chief Operating Officer, and Registered Nurse, Amy Gleason. Here, Amy will share the personal story of her daughter’s rare condition that led to the invention of CareSync, a clinical care coordination company that is focused on patient-centric solutions for people with chronic illnesses. Later in the series, she will discuss the following components of chronic care management including: requirements, insights 15 months in, struggles, overcoming obstacles, trends, the true value of CCM, and where she believes the future of healthcare is heading.

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Topics: chronic conditions, patient engagement, webinars, patient advocacy, medical records, medication & treatments, juvenile dermatomyositis, chronic care management (CCM), Medicare, mHealth, care coordination, patients, CCM compliance

Here's How CareSync Changes Lives for the Better

Posted by The CareSync Team

Apr 24, 2015 10:34:00 AM

For 17 years, Betsy Walling Furler and her husband, Eric, have been frantically gathering paperwork. They don't have OCD and they do have jobs.

But this paper chase isn't optional: ever since their oldest son, Henry, was a baby, the Furlers have been on a life-or-death mission to make sure the medical records they have on Henry, who has several serious congenital diseases, are absolutely accurate and up-to-date.

"He was three weeks old," recalls Betsy, "when a doctor nearly killed him [because of misinformation on Henry's health]. That's when I realized that we needed to be captain of the ship."

Thus began a life of escalating stacks of papers and DVDs, and enormous binders to try to organize it all (but how do you organize it? by disease? by date? both? does it need an index? having done that, will any doctor really look at it all and find the right bits of information?). And constant anxiety: was there something they missed? A fact doctors ought to know, but might not?

"Collecting medical records over the years has been extremely frustrating and extremely overwhelming," says Betsy. "I'm a healthcare professional - a speech pathologist - and I still wasn't able to get complete medical records on Henry."

So it was a relief, and an accident, this March when the Furlers found CareSync and finally acquired a first mate on their ship of medical records. Betsy, who works with on apps to help disabled and non-verbal children and adults communicate, was working on a new project focused on frequently hospitalized individuals when a co-worker suggested they try CareSync for the new venture.

"I know the CEO," said the co-worker, offering to connect Betsy with CareSync's Travis Bond to learn more about CareSync's medical records retrieval and care coordination app and services.

Betsy didn't wait for the introduction and went straight to, where she signed up for CareSync Plus, the service where the customer supplies the name of the doctors, hospitals and labs - all of them, at least 27 in Henry's case - and CareSync does the rest, generating a digital record and summary accessible 24/7 via web or any mobile device, ready to share with any doctor or anyone else the patient designates.

A few weeks later, Betsy and Travis wound up unexpectedly face-to-face in a White House executive office meeting room with other apps developers in D.C. to discuss issues including patent law reform, data security, privacy, and safety for children online.

"I'm a CareSync user, and I love it," proclaimed Betsy, surprising Travis and White House officials as she pulled out her iPhone and demonstrated how she had all of her family's medical records literally in the palm of her hand, including Henry's, ready to use and share.

That's especially valuable when on the road, because Henry's multiple conditions have him in the hospital about twice a month, and medical decisions could be imminent at any time. Meanwhile Henry - an ambitious teen looking forward to college and more - has no intention of allowing biology to hold him back from the future he's planning. He's using the app to prepare to manage his health when living on his own.

Henry's challenges include medically intractable epilepsy - that is, epilepsy that is very difficult to treat: so far 20 drugs have failed, but an implanted device has brought some relief, shortening seizure duration from about six minutes to a minute and a half.

He's on a special diet to help rein in the epilepsy, and a mistake on that, Betsy notes, cannot be allowed to happen. "If he were given an IV with dextrose," she explains, "he could go into status epilepticus [clusters of seizures or continuous seizure]."

Henry also copes with two other chronic conditions, a neuro-metabolic disorder and dysautonomia, which can cause problems including tachycardia, when the heart beats too fast.

Then there are the allergies: at least 13 that are vital for doctors and others to be aware of. Many of these, Betsy notes, surfaced when Henry was very young, so his parents remember, but he doesn't. But even though he's a frequent patient at the hospital, every time they check in they get the same old questions, including: What are the allergies? What happens if he's exposed to any of those substances? What medications is he taking?

"Now," says Betsy, "I just show them my iPad, everything is spelled correctly, it's got the exact dosages - they love it."

The Furlers also give high marks to another CareSync feature: the summary we create describing the patient's overall situation at a glance (also very popular with the doctors, medical practices, patients and caregivers served by our Chronic Care Management program).

"I love the summary," says Betsy, who like many patients and caregivers has written a few of her own in the past. The difference with CareSync, she notes, is the objectivity. "When you're looking at things through your own lens, you can forget to mention things that are familiar to you but might be important for others to know."

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Topics: share your health stories, CareSync Care Plans, mHealth, care coordination, patients, caregivers, CareSync company updates

The Top 6 Reasons Why CareSync is for You

Posted by The CareSync Team

Apr 19, 2015 12:00:00 PM

We all know how important health is. Health determines how we think, act, and live every day. Since health is so crucial to our life, it's important that we know how to properly manage and understand all of the factors related to it. Without a background in medicine or healthcare, however, it can be confusing to take charge of all of our medical records and find a way to understand them. For those who are caregivers, or those who have chronic conditions, managing your health is especially crucial.

1. CareSync gathers all of your medical records in one place

CareSync collects your medical records and puts them in one, easy-to-access location. With just a couple of clicks, you can access medical records from an appointment you had a week ago, or even one that you had years ago. 

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Topics: medical records, chronic care management (CCM), CareSync Care Plans, mHealth, care coordination, patients, CareSync company updates

What's It Going to Take to Really Have Personalized Medicine?

Posted by Travis Bond

Jan 26, 2015 12:28:00 PM

Of all the medical wonders unfolding before our eyes, personalized medicine may be the most amazing of them all, with the power to achieve previously impossible and long dreamed-for miracles.

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Topics: patient engagement, patient advocacy, medical records, Travis Bond, chronic care management (CCM), mHealth, patients, physicians & providers

Why you need to take a break from your caregiver duties

Posted by The CareSync Team

Sep 23, 2014 8:30:00 AM

Being a caregiver can be a full time job. You may also have a full time job on top of being a caregiver to a loved one.  There are rarely any breaks or holidays, and you are on call constantly. Caregiver duties can really wear on a person.

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Topics: mHealth

When you need your medical records

Posted by The CareSync Team

Sep 19, 2014 9:30:00 AM

"I haven't seen a doctor in about three years. I moved across town and my PPO re-assigned me to a new doctor in my area. I got to asking myself "Will this doctor have my records? Surely because I belonged to a large PPO, they all know each other. My medical records will show up, right?" 

Sound familiar?  It's a pretty typical scenario. More times than not, patients go to their medical appointments unprepared and leave dismayed that the new doctor did not have their old records and instead, knew nothing about that person's medical history at all.  In fact, it's been estimated that 70% of all referral visits happen without any information being shared with the new provider.  Yikes. 

Most people don't give any thought about their records, and what information they might need until the day of the appointment. At that time, you may say "I need my medical records.  Now what?!?"

Everyone should request and store a copy of their own healthcare records. In the past, we left that up to our doctors, but things have changed. In this fast paced world, there are a number of reasons why people are constantly changing providers.  New jobs, new insurance plans, changes in coverage with health reform, and providers who leave a hospital system or practice. That, more often than not, leaves you without access to your medical records.

It is time to take responsibility for your own health information.

Here are three steps to help you obtain your records:

  • Make a list of all of your providers. Include specialists, radiology, labs, and other types of healthcare you've had, such as physical therapy.
  • Refer to these references to see who to contact for your records:
    • PPO - Each doctor and department holds records in their offices. Records on paper are typically moved to storage.
    • HMO - Has a centralized medical records department where your records are made available to each provider in the network. TIP: Even though your next doctor may have access to your records, they will not have all your past histories. When electronic charts were implemented, there was a cutoff date put in place.
    • Private Practice - Each doctor keeps your records in their possession. Current records should be in their office, and older records are often maintained by a storage company. TIP: Most states only require records to be kept for 7 years. It's important to access as much as you can to establish your health baseline.
  • Contact each provider, request a copy of your records. They will have a process, and it will vary from state to state and office to office. You'll have to sign an authorization release form, and providers are able to charge a "reasonable" fee to cover the administrative costs of your request. It is your right, under HIPAA, to get a copy of these records. You may also ask for a copy to be sent to your new provider.  Ask for both.

This is an overwhelming task, especially if you've got multiple specialists, or see providers across different hospital systems. While many have a patient portal where you can access some data, it's really only a snapshot, and not the complete record.

The other alternative is to rely on a service like CareSync.  It's all we do, so we've got the process down, and are connecting people with their health information to help them be savvier, better consumers of healthcare, and to improve their experience.

CareSync gets all of a user's medical records from all of their providers, and enters the data in a way that makes it accessible, meaningful to the patient, collaborative so family and caregivers can help participate, and convenient with tools to easily share, and care coordination services to help prepare for your upcoming visits.

To learn more, visit our website, It's free to use the application, and the CareSync Plus health concierge services are offered at a variety of prices to fit every budget.

Click to Learn More

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Topics: medical records, mHealth

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