When a care coordinator is truly in a patient’s corner, they’ll seek any remedy possible to ensure a patient gets the care they need.
Sometimes it’s a matter of helping a patient secure transportation to and from a doctor’s appointment, or helping them get medical supplies pushed through their insurance company’s approval process. Other times, it’s being persuasive enough to get them to go to an emergency room, even when they are reluctant to do so.
At times like these, all the work put into building a meaningful relationship with a patient or understanding their particular circumstances can make a significant difference.
Here are two examples that illustrate this point.
91 and Counting
During a care call, a 91-year-old member told us that for about three days, he’d been seeing some blood in his mucus when he coughed. He had not contacted his physician about this.
One of our nurses assessed the situation. She looked at his patient record, saw that he was anemic, and recommended that he go to the emergency room right away. He agreed to do it and was admitted to the hospital with pneumonia. He was able to be treated and is now back at home, pneumonia free.
Just in Time
During a call on a Sunday, a member was complaining about shortness of breath, fatigue, and an issue with his pacemaker. His CareSync Health Assistant advised him to go to the ER, but he asked that we call and secure an appointment with his doctor for the following morning instead.
When we called him back a few minutes later to notify him of his appointment time, he didn’t answer. Because his Health Assistant had taken the time to get to know the member and his routine, she knew it was almost time for his home health service worker to be there, but there was still no answer. So the Health Assistant called his case manager at his local senior services office.
The case manager drove by the member’s home and learned the member had been taken to the hospital. CareSync was then able to communicate this information to the member’s provider so he could check in on his patient, while the Health Assistant got the patient’s medical records to the hospital staff.
Getting to Know You
When it comes to trusting someone with your patients, look for care coordinators who take the time to get to know your patients, build relationships, get to the heart of the problem, and then go the extra mile to resolve it. At CareSync, each of our members has a dedicated Health Assistant who calls them every month. We think this provides a great opportunity to focus on individual needs, establish trust as an extension of your practice, and build meaningful relationships with your patients.