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Engaging Patients and Their Families

Posted by The CareSync Team

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Jan 5, 2017 9:38:30 AM

Person and family engagement is about collaboration and active participation on health decisions.Guiding the Centers for Medicare and Medicaid Services’ shift from volume to value is the CMS Quality Strategy. One of the six goals in this overall quality strategy is to “strengthen person and family engagement as partners in care.” Earlier this month, CMS made progress toward accomplishing this goal by announcing the release of the CMS Person and Family Engagement Strategy. What is it and how can its principles be used to increase patient engagement for your practice?

Collaboration Among All Members of the Care Team

Person and family engagement is about getting a patient and their family members to collaborate with their doctors and other healthcare professionals, and be active participants in making decisions about the patient’s health. It’s about taking into account the individual’s needs, health, values, and goals in a way that improves the healthcare experience and overall care.

Through active engagement, patients may be more likely to take goal-setting seriously and more likely to follow their prescribed care plan, and family members may be more encouraging about setting and meeting goals and supporting adherence to doctor’s orders.

Patients may also be more inclined to share important, truthful health information with their care team (such as whether or not they’re taking their medications the right way at the right time, or if they are experiencing pain or setbacks). And they may be more receptive to preventive care and other recommendations, which could go a long way in helping them reach their healthcare goals.

What are the Goals and Objectives of the Strategy?

The CMS Person and Family Engagement Strategy will serve as a guide for how engagement principles and strategies will be implemented throughout CMS programs, and how individuals will be encouraged to become actively engaged in their healthcare. According to the CMS blog, “This strategy will expand the awareness and practice of person and family engagement by providing the following goals and objectives:

  • Goal 1: Actively encourage person and family engagement along the continuum of care within the broader context of health and well-being in the communities in which people live.
  • Goal 2: Promote tools and strategies that reflect person and/or family values and preferences and enable them to actively engage in directing and self-managing their care.
  • Goal 3: Create an environment where persons and their families work in partnership with their healthcare providers to develop their health and wellness goals informed by sound evidence and aligned with their values and preferences.
  • Goal 4: Develop meaningful measures and tools aimed at improving the experience and outcomes of care for persons, caregivers, and families. Also, identify person and family engagement best practices and techniques in the field that are ready for widespread scaling and national integration.”

Create Your Engagement Strategy

Because these goals and objectives have universal appeal throughout healthcare organizations, the CMS Person and Family Engagement Strategy can serve as a blueprint for how you and your practice could implement your own strategy for engaging patients.

Ask yourself what you can do to give individuals and their family members a greater voice in healthcare, and ultimately improve value-based outcomes for your patients and value-based reimbursements for your practice.

CareSync’s care coordination services can help you strengthen patient and family engagement.
Ask us how.

Contact CareSync today to learn more, schedule a demo, or get started. Simply call us at 800-587-5227, or contact us online.

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