Changing Perspectives on Changing Doctors

Posted by Lisa Bond

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Mar 14, 2013 4:39:00 PM

We've talked a lot about the medical records challenges moms face when moving: Gathering family health records, choosing new doctors, sharing immunization & allergy information with schools and other caregivers. Our family is settled into this house and this town so deeply, it never occurred to me that I would have to deal with any of this. I worked for years to find doctors we love, doctors who can provide continuity of care among family members and over time, doctors who are under two miles from my driveway. Then my insurance company and the hospital group where nearly all our doctors practice got into a months-long fight over their contracts, and my family (of seven!) was fired.

immunizations family health record

Finding new providers wasn't an easy task. My kids have been in the same pediatric group since they were babies, and I love that the group knows us. It was more emotional than I expected to find a new pediatrician, but we had some medical forms due, so I picked one and we started the process of moving medical records. OUR records, or so I thought. Some of the doctors insisted that I come down and sign an authorization in person before records could be released. Some wanted the new doctor to request the records. All made the process incredibly difficult. We finally got to the first pediatric appointment, and exactly one page of immunizations was "the chart" that had been sent over. I was furious and helpless.

These are our health records. Why are they so difficult to get? I feel completely out of control—how many cumulative years of healthcare data am I missing? What if something happens to one of the kids and I don't have the information at my fingertips? I have my library card saved in my phone, but no clue when the next round of immunizations is due for my youngest child?

Until I experienced the pain of not having access to my records, I was skeptical about a service that would get them for me. Now I can't wait to get every data point entered into my family's CareSync account so I can view it and share it whenever I need it.

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